Returns

We want you to be fully satisfied with every purchase. If for any reason you are not, you may request a return or exchange within 14 days of receiving your order.

Conditions:

1.Items must be unused, undamaged, and in their original packaging;

2.Proof of purchase (order number) is required;

3.Refunds will only be processed after we receive and confirm the returned items are in perfect condition.

Process:

1.Contact us via email or social media to submit your return/exchange request;

2.We will review and respond within 2 business days;

3.Once approved, you will be notified.

Refunds:

1.Refunds will be issued to your original payment method;

2.Processing time is 3–7 business days, depending on your payment provider.

Shipping Costs:

1.If the return/exchange is due to product damage or quality issues, we will cover the shipping costs;

2.If the return/exchange is for personal reasons (e.g. dislike, unsuitable), you are responsible for return shipping costs.

  • Handmade

    Every step, from crafting to packaging, is made with care.

  • All-Natural

    Made only with natural plant ingredients, no artificial additives.

  • Sharing the Craft

    We share the incense-making processfor everyone to enjoy crafting.

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