Returns
We want you to be fully satisfied with every purchase. If for any reason you are not, you may request a return or exchange within 14 days of receiving your order.
Conditions:
1.Items must be unused, undamaged, and in their original packaging;
2.Proof of purchase (order number) is required;
3.Refunds will only be processed after we receive and confirm the returned items are in perfect condition.
Process:
1.Contact us via email or social media to submit your return/exchange request;
2.We will review and respond within 2 business days;
3.Once approved, you will be notified.
Refunds:
1.Refunds will be issued to your original payment method;
2.Processing time is 3–7 business days, depending on your payment provider.
Shipping Costs:
1.If the return/exchange is due to product damage or quality issues, we will cover the shipping costs;
2.If the return/exchange is for personal reasons (e.g. dislike, unsuitable), you are responsible for return shipping costs.
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Handmade
Every step, from crafting to packaging, is made with care.
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All-Natural
Made only with natural plant ingredients, no artificial additives.
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Sharing the Craft
We share the incense-making processfor everyone to enjoy crafting.