Terms of service

Terms of Service

Last updated: October 7, 2025

Welcome to SHU INCENSE, operated by Lemonhive Inc. (“we”, “us”, or “our”).
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms carefully before using our site.

1. OVERVIEW

These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Any new features or tools added to the current store shall also be subject to these Terms.

2. ELIGIBILITY

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

3. PRODUCTS AND SERVICES

All products are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
All our incense products are handmade, and slight variations in color, texture, or scent are natural and make each piece unique.
We may change or discontinue any product at any time without notice.

4. ORDER AND PAYMENT

Your order represents an offer to purchase, which we may accept or decline.
All prices are listed in USD and include applicable sales tax, but do not include shipping costs.
Shipping fees will be calculated at checkout based on your delivery address and chosen method.
You agree to provide accurate and up-to-date purchase and account information.
We reserve the right to modify prices at any time without prior notice.

5. SHIPPING AND DELIVERY

We will make reasonable efforts to ensure prompt shipping, typically within 1–3 business days.
However, we are not responsible for delivery delays once a package has been handed over to the carrier.
Risk of loss passes to you upon transfer to the shipping carrier.

6. RETURNS AND REFUNDS

Please refer to our Refund Policy for details about returns, exchanges, and refunds.

7. THIRD-PARTY SERVICES

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.
Certain third-party service providers may have their own terms of service and privacy policies; we are not responsible for their actions or omissions.

8. ACCURACY OF INFORMATION

We do our best to ensure that information on this site is accurate, but we do not guarantee that product descriptions, prices, or other content are error-free.
We reserve the right to correct any errors or cancel orders with incorrect information.

9. INTELLECTUAL PROPERTY

All content on this website, including images, text, videos, logos, and product designs, is the property of Lemonhive Inc. / SHU INCENSE and is protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any content without our express written permission.

10. USER COMMENTS AND FEEDBACK

If you send creative ideas, suggestions, or other materials to us (collectively “feedback”), you agree that we may, at any time and without restriction, edit, copy, publish, or use them in any medium without compensation to you.

11. PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To solicit others to perform unlawful acts;

  • To violate international or U.S. laws or regulations;

  • To infringe upon our intellectual property rights;

  • To interfere with or circumvent the security features of the site or related systems.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
All products and services delivered to you are provided “as is” and “as available”.
In no case shall Lemonhive Inc. / SHU INCENSE be liable for any injury, loss, or damage arising from your use of the products or the website.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Lemonhive Inc. / SHU INCENSE, its directors, officers, and employees from any claim or demand made by a third party due to your breach of these Terms or violation of any law or rights of a third party.

14. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law principles.

15. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update or replace any part of these Terms by posting updates to our website.
Your continued use of the website constitutes acceptance of any changes.

16. CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
📧 hi@shuincense.com